Terms of service
Last Updated: August 26, 2026 Effective Date: August 26, 2026
By placing an order, creating an account, or checking the acceptance box at checkout, you agree to these Terms of Service and to our Privacy Policy, Shipping Policy, and Refund and Return Policy. Please read them carefully. If you do not agree, please do not place an order.
PLEASE NOTE: SECTION 20 CONTAINS AN ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES BETWEEN US ARE RESOLVED. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS.
1. Who We Are
This website is owned and operated by Steadfast and Sustained LLC, a Texas limited liability company doing business as Steadfast and Sustained ("we," "us," "our," or "Company").
Steadfast and Sustained LLC 2300 Olympia Drive, #270096 Flower Mound, TX 75028 United States hello@steadfastandsustained.com (360) 602-2692
2. Eligibility
You must be at least 18 years old, or the age of majority in your state, to place an order or create an account. A parent or legal guardian may place an order on behalf of a minor and is responsible for that order. Minors may browse this website only with the involvement of a parent or legal guardian.
3. Your Account
If you create an account, you are responsible for keeping your password confidential and for all activity under your account. Tell us promptly at hello@steadfastandsustained.com if you believe your account has been compromised. We may suspend or close an account that is used in violation of these Terms.
4. Products, Pricing, and Availability
Product descriptions and images. We work hard to describe and photograph our products accurately. Colors may vary between screens, and handmade or natural materials vary slightly from piece to piece. Dimensions and specifications are stated on each product page.
Availability. All products are subject to availability. We may limit quantities, discontinue a product, or decline to fulfill an order.
Pricing. Prices are in U.S. dollars and are subject to change without notice. Applicable sales tax and shipping are calculated and shown at checkout before you place your order.
Errors. Despite our best efforts, a product may occasionally be listed at an incorrect price or with an incorrect description. If we discover an error affecting an order you placed, we will contact you before shipping and give you the choice to confirm the order at the correct price or cancel it for a full refund. We reserve the right to correct errors and to cancel an order placed at an incorrect price, but we will never charge you more than the price you agreed to.
5. Orders
Your order is an offer to buy. We accept your offer when we send you a shipping confirmation. An order confirmation email acknowledges that we received your order; it is not acceptance.
We may refuse or cancel any order, including where we suspect fraud, where a product is unavailable, or where there has been a pricing or description error. If we cancel an order you have paid for, we will refund you in full.
You may cancel an order for a full refund at any time before it ships. See our Refund Policy.
6. Discounts, Promotions, and Sales
We may offer discounts, promotions, and sales from time to time. These may be changed, limited, or ended at any time. Sales, discounts, and offers are not applied retroactively to past purchases. Discount codes may not be combined unless we say so, and may be void if the underlying order is cancelled or refunded.
7. Shipping, Returns, and Refunds
Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Refund and Return Policy. Both are incorporated into these Terms.
Please note: all sales are final. We do not accept returns for refunds, merchandise credits, or exchanges, except as expressly provided in our Refund and Return Policy — which does provide full refunds for damaged, defective, or misdescribed items, undelivered orders, orders we cannot ship on time, orders you cancel before shipment, and orders we cancel.
8. Intellectual Property
All text, photographs, graphics, artwork, designs, and other materials on this website are owned by Steadfast and Sustained or our licensors and are protected by United States copyright law (17 U.S.C.) and other intellectual property laws.
You may not copy, reproduce, modify, distribute, republish, or create derivative works from our materials for commercial purposes without our prior written permission. You may save, print, or share our content for your own personal, non-commercial use, and you may share our product pages and social media posts using the sharing features we provide.
Our products are sold for personal use. Reselling our products commercially, or reproducing our designs, requires our written permission — please contact us about wholesale at hello@steadfastandsustained.com.
If you believe content on our site infringes your copyright, send a notice under the Digital Millennium Copyright Act (17 U.S.C. § 512) to hello@steadfastandsustained.com with the subject line "DMCA Notice," including: identification of the work, identification of the material and its location, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the information is accurate and you are authorized to act, and your signature.
Counter-notification. If we remove content you posted and you believe the removal was a mistake or misidentification, you may send us a counter-notice at the same address including: identification of the removed material and where it appeared, a statement under penalty of perjury that you have a good-faith belief it was removed by mistake or misidentification, your name, address, and telephone number, your consent to the jurisdiction of the federal court for your district (or the Eastern District of Texas if you are outside the United States), and your signature.
Repeat infringers. We have adopted and will reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who are repeat copyright infringers.
9. Reviews, Photos, and Other Content You Submit
You keep ownership of what you post. By submitting a review, photograph, comment, or other content to us or on our website or social media, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, adapt, and distribute that content in connection with our business, including in marketing. You confirm that you own the content or have the right to grant this license, and that it does not infringe anyone's rights.
You agree not to submit content that is unlawful, defamatory, obscene, harassing, fraudulent, infringing, or that impersonates another person.
We may remove content that violates these Terms. We do not remove reviews simply because they are negative, and we do not edit reviews to change their meaning. Where we display a selection of reviews, we do not represent that selection to be all reviews we have received.
We do not pay for reviews, and we never condition any reward on a review being positive.
If you received a free product, a discount, a gift card, entry into a giveaway, or any other incentive in exchange for writing a review, you must say so in the review itself. We label such reviews on our website. Reviews posted by our owners, employees, contractors, ambassadors, or their immediate family members must disclose that relationship.
10. Ambassador, Referral, and Affiliate Programs
If you participate in our Ambassador Program, Referral Program, or any similar program, you agree that:
- You will clearly and conspicuously disclose your relationship with us in every public post, video, or story promoting our products, using a clear disclosure such as "#ad," "paid partnership," or "I receive free products from Steadfast and Sustained." The disclosure must be in the post itself, visible without clicking "more," and not buried in a bio or a string of hashtags. This is required by the FTC's Endorsement Guides (16 C.F.R. Part 255) and the Rule on the Use of Consumer Reviews and Testimonials (16 C.F.R. Part 465).
- You will only make claims about our products that are truthful and that reflect your honest opinion and actual experience.
- Your compensation, product, discount, or reward is never conditioned on saying something positive.
- We may end your participation, and withhold unearned rewards, if you do not follow these rules.
Program-specific terms are provided when you join, and control if they conflict with this section.
11. Subscriptions and Recurring Orders
This section applies only if and when we offer a subscription, recurring order, or membership. We do not currently offer one.
If you enroll in a subscription or recurring order:
- Before you are asked for payment information, we will clearly and conspicuously disclose what you will receive, how much you will be charged, how often you will be charged, and the date of your first renewal.
- Your subscription renews automatically at the stated interval and price until you cancel.
- We will obtain your express informed consent to the recurring charge, separately from your agreement to these Terms.
- You may cancel at any time, through your account, or by emailing hello@steadfastandsustained.com. Cancelling is at least as easy as signing up. We will not require you to call us, chat with a retention agent, or complete additional steps to cancel.
- We will send you a reminder before each renewal where required by law, and in any event before any renewal at a price different from the last.
- Cancelling stops future charges. A subscription order that has already shipped is governed by our Refund and Return Policy.
- These commitments reflect our obligations under the Restore Online Shoppers' Confidence Act (15 U.S.C. §§ 8401–8405) and applicable state automatic renewal laws, including California's (Cal. Bus. & Prof. Code §§ 17600–17606).
12. Giveaways and Contests
Any giveaway, contest, or sweepstakes we run is governed by its own official rules, published with the promotion. Those rules will state the sponsor, eligibility, entry period, free method of entry (no purchase is ever necessary to enter or win), odds, prize description and value, and winner selection. Our promotions are not sponsored by, endorsed by, or associated with Instagram, Facebook, TikTok, or any other platform.
13. Acceptable Use
You agree not to: use this website for any unlawful purpose; attempt to gain unauthorized access to our systems; interfere with or disrupt the site; scrape, data-mine, or use automated systems to access the site except for standard search-engine indexing; introduce malware; or use the site in any way that could damage or overburden it.
14. Third-Party Links
Our website may link to sites we do not control. We provide those links for convenience and do not endorse and are not responsible for their content, products, or privacy practices. Your dealings with third parties are between you and them.
15. Disclaimers
The short version: we stand behind our products. We don't promise the website will always work perfectly. And nothing here takes away rights that Texas law gives you.
Products. We warrant that our products will conform to their descriptions for 30 days following delivery, and this express warranty is in addition to — not instead of — the implied warranties described below. Nothing in these Terms disclaims or limits the implied warranty of merchantability, the implied warranty of fitness for a particular purpose, or any other warranty that applies under Texas Business & Commerce Code §§ 2.314–2.315 or other applicable law.
Website. Except as stated above, this website and its content are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim warranties that the website will be uninterrupted, error-free, or free of harmful components.
Informational content. Devotional, educational, and inspirational content on our website and in our products is offered for general encouragement and information only. It is not medical, psychological, legal, or financial advice. If you have a medical, mental health, legal, or financial question, please consult a qualified professional.
Nothing in these Terms limits any right you have under the Texas Deceptive Trade Practices–Consumer Protection Act (Tex. Bus. & Com. Code Ch. 17). We also commit that nothing in these Terms waives or limits any privacy right described in our Privacy Policy.
16. Limitation of Liability
To the fullest extent permitted by law, and except where prohibited by the Texas Deceptive Trade Practices–Consumer Protection Act or other applicable consumer protection law:
- We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products.
- Except for claims under the Texas Deceptive Trade Practices–Consumer Protection Act, to which no limitation applies, our total liability for any claim relating to a product is limited to the amount you paid for that product, plus any shipping you paid for it.
Some states do not allow these limitations, so they may not apply to you. This section does not limit liability for fraud, willful misconduct, personal injury caused by our negligence, or anything else that cannot be limited by law.
17. Indemnification
You agree to indemnify and hold harmless Steadfast and Sustained LLC from third-party claims arising out of (a) content you submit to us or post on our website, or (b) your commercial resale or reproduction of our products or designs. This does not apply to claims arising from our own conduct.
18. Termination
We may suspend or terminate your access to this website if you violate these Terms. Sections that by their nature should survive termination — including intellectual property, content license, disclaimers, limitation of liability, indemnification, and dispute resolution — will survive.
19. Governing Law and Venue
These Terms of Service and our Privacy Policy are governed by and construed in accordance with the laws of the State of Texas, without giving effect to its conflict-of-laws principles.
Subject to the arbitration provision below, and to your right to bring a qualifying claim in small claims court in your own county of residence, you and Steadfast and Sustained LLC agree that any dispute arising out of or relating to these Terms or your use of this website will be resolved exclusively in the state courts located in Denton County, Texas, or in the United States District Court for the Eastern District of Texas, Sherman Division, and you and we each consent to the personal jurisdiction of those courts.
20. Dispute Resolution and Arbitration
Please read this section carefully. It affects how disputes between us are resolved.
Talk to us first. Before starting a formal proceeding, please email hello@steadfastandsustained.com describing the problem and what you'd like us to do. We will try in good faith to resolve it with you within 60 days. Most issues are solved this way.
This step does not apply to a small claims filing, and does not apply where waiting would cause a limitations period to expire.
(Separately: if you intend to bring a claim under the Texas Deceptive Trade Practices–Consumer Protection Act, that statute requires 60 days' written notice before suit under Tex. Bus. & Com. Code § 17.505(a). Section 17.505(b) excuses that notice where it is impracticable because a limitations period is about to expire, or where the claim is asserted as a counterclaim.)
Arbitration. If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms, our products, or this website will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except as stated below.
- The arbitration will take place in Denton County, Texas, or, at your election, in the county where you live, or by telephone or video conference, or by written submission only.
- We will pay all arbitration filing, administrative, and arbitrator fees that exceed the amount you would have paid to file the same claim in court, consistent with the AAA Consumer Arbitration Rules. You will never be required to pay more than the AAA's consumer filing fee.
- Each party is responsible for its own attorneys' fees, unless a statute or the arbitrator's award provides otherwise.
- The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.
Exceptions. Either of us may bring a claim in small claims court if it qualifies, in your own county of residence or ours. Either of us may also seek injunctive relief in court to protect intellectual property rights. Nothing here prevents you from filing a complaint with a government agency, including the Texas Attorney General or the Federal Trade Commission.
Coordinated filings. If 25 or more similar arbitration demands are filed against us by or with the assistance of the same counsel or coordinated group, the demands will be administered in staged batches of no more than 50, with the parties selecting bellwether cases from each batch, and limitations periods tolled for the remaining claimants while their batch is pending.
Class action waiver. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than in arbitration.
Your right to opt out of arbitration. You may opt out of this arbitration provision by emailing hello@steadfastandsustained.com with the subject line "Arbitration Opt-Out" within 30 days of your first purchase or of the date these Terms take effect, whichever is later, and including your name and order number. Opting out will not affect any other part of these Terms and will not affect your relationship with us in any way.
21. Changes to These Terms
We may update these Terms. We will change the "Last Updated" date above and, for material changes, post a notice on this page for at least 30 days before the change takes effect. Changes do not apply retroactively to orders already placed. Your continued use of the website after a change takes effect means you accept the revised Terms.
22. General
Entire agreement. These Terms, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy, are the entire agreement between you and us about your use of this website.
Severability. If any provision is found unlawful or unenforceable, the rest remains in full force, and the unenforceable provision will be enforced to the greatest extent permitted.
No waiver. Our failure to enforce any provision is not a waiver of that or any other provision.
Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
Headings. Headings are for convenience only and are not part of the legal terms.
Electronic communications. You consent to receive all notices, disclosures, and communications from us electronically, at the email address associated with your order or account, and you agree that electronic delivery satisfies any legal requirement that a communication be in writing (15 U.S.C. § 7001). You may withdraw this consent by emailing us, though we may then be unable to provide certain services.
Accessibility. We want everyone to be able to use our website. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you encounter a barrier, please email hello@steadfastandsustained.com and we will help you and work to fix it.
Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
23. Questions
If you have any question about these Terms, please contact us:
Steadfast and Sustained LLC 2300 Olympia Drive, #270096 Flower Mound, TX 75028 hello@steadfastandsustained.com (360) 602-2692