Refund policy
Last Updated: August 26, 2026
ALL SALES FINAL — NO RETURNS FOR REFUNDS, MERCHANDISE CREDITS, OR EXCHANGES
But you are always covered if something goes wrong. If your order arrives damaged, defective, or not as described, never arrives, ships late, or is cancelled by either of us, you get a full refund or a replacement. See "When You Are Entitled to a Refund" below.
Steadfast and Sustained does not accept returns and does not offer refunds, store credit, merchandise credit, or exchanges for any reason other than those specifically described below.
This policy applies to all merchandise, including regular-price, sale, clearance, discounted, bundled, and personalized items.
- Time period for returns: none. We do not accept returns at any time.
- Proof of purchase: no proof of purchase will enable a return, because we do not accept returns.
- Restocking fees: none, because we do not accept returns.
- Form of refund: where a refund is owed under one of the exceptions below, it is issued to your original payment method.
- Written copy: you may request a written copy of this policy at any time by emailing hello@steadfastandsustained.com.
Please read product descriptions, dimensions, and photographs carefully before ordering. If you have a question about a product, email us before you buy and we will gladly help.
When You Are Entitled to a Refund
Nothing in this policy limits your rights under federal or state law. You are entitled to a refund in each of the following situations.
1. Your order arrives damaged, defective, or not as described
Please inspect your order as soon as it arrives. If any item is damaged, defective, or materially different from what you ordered:
Please email hello@steadfastandsustained.com within 30 days of delivery with your order number, a description of the problem, and photographs of the item and the packaging. We aim to respond within 3 business days.
If we confirm the problem, we will send a replacement where the item is available, or otherwise issue a full refund of the purchase price and any shipping you paid for that item. You will not be charged for return shipping, and in most cases we will not ask you to return the item.
This 30-day request helps us resolve things quickly and file carrier claims in time. It does not limit any warranty right you have under Texas Business & Commerce Code §§ 2.314–2.315 or other applicable law.
2. Your order never arrives
If your tracking shows no movement for 10 or more consecutive days, or your package is marked delivered but you did not receive it, contact us within 30 days of the last tracking scan at hello@steadfastandsustained.com. We will work with you and the carrier; if the package cannot be located, we will send a replacement where the item is available, or otherwise issue a full refund. See our Shipping Policy for details.
3. We cannot ship your order on time
Federal law (the FTC Mail, Internet, or Telephone Order Merchandise Rule, 16 C.F.R. Part 435) gives you the right to cancel an order and receive a prompt refund if we cannot ship it within the time we promised, or within 30 days if we made no promise.
If we cannot ship your order within our stated processing time, we will contact you before that deadline, give you a revised shipping date or tell you that we cannot estimate the delay, and offer you the choice to either accept the delay or cancel your order for a full and prompt refund, at no cost to you. See our Shipping Policy for the full explanation of this right.
4. You cancel before your order ships
You may cancel any order for a full refund at any time before it ships. Email hello@steadfastandsustained.com with your order number as soon as possible. Because we process orders quickly, we cannot guarantee we can catch an order before it goes out, but we will always try.
5. We cancel your order
If we cancel your order for any reason — including an item being out of stock, a pricing or description error, or a suspected fraudulent transaction — we will issue a full refund.
How and When Refunds Are Issued
When a refund is approved, we issue it to your original payment method.
- For orders paid by credit or debit card, PayPal, Shop Pay, or a similar method, we will issue the refund within 7 working days of approving it, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435).
- For orders paid by check or money order, we will send a refund within 7 working days.
- We do not substitute store credit, a gift card, or a discount code for a refund you are owed, unless you specifically ask us to.
Once we issue a refund, your bank or card issuer controls how quickly it appears on your statement. That typically takes 3–10 business days and is outside our control.
We will email you when your refund has been issued.
Warranties
We stand behind our products. Nothing in this policy disclaims or limits the implied warranty of merchantability or any other warranty that applies to your purchase under Texas Business & Commerce Code §§ 2.314–2.315 or other applicable law, and nothing in this policy limits your rights under the Texas Deceptive Trade Practices–Consumer Protection Act.
Gift Cards
Our gift cards never expire and carry no fees of any kind. Gift cards are not returnable or refundable and cannot be redeemed for cash, except where state law requires otherwise.
Questions
Email hello@steadfastandsustained.com. We read every message and we genuinely want you to be happy with your purchase.
Steadfast and Sustained
2300 Olympia Drive, #270096
Flower Mound, TX 75028
(360) 602-2692