Shipping policy
Last Updated: August 26, 2026
Thank you for supporting Steadfast and Sustained — we're so grateful for your order.
Where We Ship
We currently ship within the United States, including APO/FPO/DPO addresses and P.O. boxes. We do not currently ship internationally.
Shipping Rates
Shipping rates are calculated at checkout based on your order and destination, and are shown to you before you place your order. Any free-shipping threshold in effect will also be shown at checkout.
Applicable sales tax is calculated and added at checkout based on your shipping address.
Processing Time
Most orders are processed and shipped within 1–3 business days (excluding weekends and holidays). During product launches, holidays, and other peak periods this may take up to 5 business days. Personalized or made-to-order items may take longer; where that is the case, the product page will say so.
In every case, we will ship your order within 30 days of receiving it, or we will notify you and give you the choice to cancel for a full refund, as described below.
Once your order has been packed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
After your order ships, it typically arrives within 4–8 business days, depending on your location and the carrier. Expedited options, where offered, are shown at checkout.
Total estimated time from order to delivery: approximately 5–13 business days.
If We Cannot Ship On Time — Your Right to Cancel
We take our shipping promises seriously, and federal law backs them up.
Under the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435), if we cannot ship your order within the processing time stated above, we will notify you before that deadline expires. That notice will:
- Give you a definite revised shipping date, or tell you that we cannot estimate how long the delay will be;
- Clearly explain your right to cancel your order and receive a prompt full refund; and
- Give you a free and easy way to cancel — simply reply to our email or write to hello@steadfastandsustained.com.
If the revised date is 30 days or less beyond our original estimate, and we do not hear from you, we will assume you are willing to wait — but you may still cancel at any time before the item ships.
If the revised date is more than 30 days beyond our original estimate, or if we cannot estimate the delay, we will not ship your order unless you tell us you still want it. If we do not hear from you, we will cancel the order and refund you in full.
If we decide we cannot fill your order at all, we will cancel it and refund you in full.
Refunds in all of these cases are issued to your original payment method within 7 working days of cancellation. See our Refund Policy for details.
Tracking Your Order
You will receive tracking information by email once your order ships. You can also use the Track Your Order link on our website. Please allow up to 48 hours for tracking to begin updating after you receive the notification.
Shipping Addresses
Please double-check your shipping address at checkout. Once a package is in transit, carriers will not let us reroute it.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you. We will happily reship it once you cover the cost of the second shipment, or issue a refund of the product price (less the original shipping cost) if you prefer.
Lost, Stolen, or Delayed Packages
Delays in transit. Carrier delays happen, especially during peak seasons and severe weather. Estimated delivery windows are estimates, not guarantees.
If your package is lost. If tracking shows no movement for 10 or more consecutive days, contact us at hello@steadfastandsustained.com. We will work with you and the carrier; if the package cannot be located, we will send a replacement where the item is available, or otherwise issue a full refund.
If tracking shows delivered but you did not receive it. Please first check with everyone at your address, look around your property and with neighbors, and check with your local post office — packages are sometimes scanned early or left somewhere unexpected. If it still cannot be found, contact us within 30 days of the delivery scan. We will work with you and the carrier; if the package cannot be located, we will send a replacement where the item is available, or otherwise issue a full refund.
Risk of loss. Risk of loss for your order passes to you upon delivery to your address, not upon our handoff to the carrier. Until your order is delivered, we will work with the carrier on your behalf to resolve any loss or damage.
Damaged Packages
If your order arrives damaged, please photograph the package and the contents before discarding anything and email hello@steadfastandsustained.com within 30 days of delivery. We will send a replacement where the item is available, or otherwise issue a full refund. See our Refund Policy.
Questions
Reach out any time through our Contact page or at hello@steadfastandsustained.com — we're always happy to help.
Steadfast and Sustained
2300 Olympia Drive, #270096
Flower Mound, TX 75028
(360) 602-2692